OneFolio – Refund Policy

Last updated: 05 March 2026

1. Overview

This Refund Policy explains how refunds are handled for OneFolio membership subscriptions.

By purchasing a OneFolio membership, you agree to the terms outlined in this policy.

2. Subscription Payments

OneFolio memberships are billed on a recurring subscription basis, typically monthly or annually depending on the plan selected.

Payments are processed in advance for the upcoming billing period.

3. Refund Eligibility

Unless required by law, subscription payments are non-refundable once the billing period has begun.

This includes situations where:

• A user cancels their membership during an active billing period
• The Service is not used during the subscription period
• Access to specific platform features is no longer required by the user

Membership benefits remain active until the end of the paid billing period following cancellation.

4. Billing Errors

If you believe you have been charged incorrectly due to a billing error or technical issue, please contact us as soon as possible.

Where an error is confirmed, we may issue a refund or billing correction at our discretion.

5. Fraudulent or Unauthorised Payments

If you believe a payment was made without your authorisation, you should contact both your payment provider and our support team immediately.

We will investigate the matter and take appropriate action where necessary.

6. Cancellation

You may cancel your OneFolio membership at any time through your account settings.

After cancellation:

• Your membership will remain active until the end of the current billing period
• Your subscription will not renew for the next billing cycle

7. Changes to This Policy

We may update this Refund Policy from time to time.

Any updates will take effect from the date they are published.

8. Contact

If you have any questions regarding this policy, please contact:

Email: support@one-folio.com