OneFolio – Privacy Policy

Last updated: 05 March 2026

1. Introduction

OneFolio (“OneFolio”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect personal information when you use the OneFolio membership service and any associated websites, applications, or tools (collectively, the “Service”).

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect and process the following types of information:

• Account information such as name, username, email address, and account preferences
• Payment and subscription information required to process membership payments
• Technical data including IP address, device type, browser type, and usage logs
• Communications you send to us including support enquiries
• Platform activity related to your use of the Service

Some information is collected automatically when you interact with the Service.

3. How We Use Your Information

We use collected information in order to:

• Provide and maintain the OneFolio membership service
• Process subscription payments and renewals
• Improve the performance and functionality of the Service
• Respond to enquiries and provide customer support
• Detect and prevent fraud, abuse, or security issues
• Comply with legal obligations

We only process personal data where we have a lawful basis to do so.

4. Payment Information

Subscription payments are processed by third-party payment providers. We do not store full payment card details on our systems.

Payment providers may collect and process payment information in accordance with their own privacy policies.

5. Data Sharing

We do not sell or rent personal information to third parties.

We may share information where necessary with:

• Payment processing providers
• Hosting and infrastructure providers
• Security and fraud prevention services
• Legal authorities where required by law

All third parties are required to handle personal data securely and in accordance with applicable data protection laws.

6. Data Retention

We retain personal data only for as long as necessary to operate the Service and fulfil legal, accounting, or regulatory obligations.

Inactive accounts and associated data may be deleted after extended periods of inactivity.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to certain types of processing
• Request restriction of processing

Requests may be submitted by contacting us using the details below.

8. Security

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, alteration, disclosure, or destruction.

However, no internet-based system can be guaranteed to be completely secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time.

Where significant changes are made, we will update the “Last updated” date and may notify users through the Service.

10. Contact

If you have any questions about this Privacy Policy, you may contact us at:

Email: support@one-folio.com